What do the LED lights mean on the G10i device?
The LED lights on the G10i device indicate startup status, network and satellite connection, battery status, SIM issues, charging status, and possible fault conditions. The meaning depends on whether the green and red LEDs flash, stay on, or repeat a sequence.
What should I do when switching on the G10i device?
Switch on the device and take it outside. Startup can take up to 15 minutes.
What does it mean when the green and red LEDs flash alternately on the G10i device?
If the green and red LEDs flash alternately, the device is searching for network and satellites.
What does it mean when the G10i repeats the sequence “1 green + 1 red”?
“1 green + 1 red” repeating means no data connection was found.
Wait, and check that the device has service time left.
What does it mean when the G10i repeats the sequence “1 green + 2 red”?
“1 green + 2 red” repeating means GPS/satellites were not found.
Set the tracking frequency to 15 seconds and, if necessary, test the device outdoors in another location.
What does it mean when the G10i repeats the sequence “1 green + 3 red”?
“1 green + 3 red” repeating means GSM and GPS were lost.
Wait, move to another location, restart the device, and set the tracking frequency to 1 minute.
What does it mean when the green LED flashes every 1 second while the G10i is in use?
Green flashing with 1 second intervals means the device has found network and satellites and is in normal operating mode.
What should I do if I don’t get any position updates from the G10i?
Wait. If you still have no position updates within the last 5 minutes, set the tracking frequency to 1 minute.
What does it mean when the red LED flashes every 0.2 seconds on the G10i?
If the red LED flashes with 0.2 second intervals, the device is not able to read the SIM or the SIM card is in a fault condition.
What does it mean when the red LED flashes every 2.8 seconds on the G10i?
If the red LED flashes with 2.8 second intervals, the battery charge is low. Connect the device to a charger.
What does it mean when the red LED stays on or flashes continuously on the G10i?
If the red LED stays on or flashes continuously, the device is in a fault condition.
Wait and see if the situation changes. If it does not change, restart the device.
If restarting does not help, send the device for service using the service form: https://natlink-serviceform.web.app/
What does it mean when the G10i is switched off and the light stays on continuously for 9 seconds?
This means the device is shutting down. Wait until the light turns off.
What does it mean when charging the G10i and the green LED stays on?
When charging, if the green light stays on, the battery is fully charged to 100% and you can disconnect the device from the charger.
What does it mean when charging the G10i and the red LED stays on?
When charging, if the red light stays on, the battery is charging.
What does it mean when charging the G10i and the red LED flashes every 0.5 seconds?
If the red LED flashes with 0.5 second intervals while charging, there is a fault condition during charging.
What should I do if there is a charging fault on the G10i?
Try the following steps:
Check the charger and charging cable.
Disconnect the charger from the wall outlet and disconnect the device from the charging cable.
Wait a few minutes, then reconnect the charger and charging cable.
If possible, test with another charger.
If the situation does not change, send the device for service using the service form: https://natlink-serviceform.web.app/
Is there anything to consider if the G10i device will be left unused for a long time?
Yes. If you know that the device will be unused for an extended period, charge the battery fully before storage.