In almost every case, the subscription you bought is on a different account from the one you're signed in to in the WeHunt app. Here's how to find it.
Start here
- Close the app completely and open it again.
- Open the left-hand menu and tap your name at the top. That's where you see which subscription you have. Read more: How do I see which subscription I have?
Does the app still show Free plan?
If you bought your subscription on our website, wehunt.app: The subscription belongs to the account and email address you used when you bought it. Sign in to the WeHunt app with the same account to see your subscription.
If you bought your subscription in the WeHunt app (through the App Store or Google Play): The subscription is linked to the Apple or Google account you bought it with. Make sure your phone is signed in to that account. The WeHunt account you're signed in to in the app then gets access to the subscription automatically.
If you have a subscription or license from the Tracker app: Sign in with the same account you used in the Tracker app, and your licenses and data move over automatically. If you've already signed in to the WeHunt app with a different account, either sign out and sign in with the right account, or import everything yourself:
- Open the left-hand menu.
- Tap Import data.
- Select Tracker.
- Enter the phone number you used in the Tracker app, with country code (for example +46, +47, +45, or +358).
- Tap Get code, enter the code you receive by SMS, and tap Import.
Don't create a new account. Sign in with the account you used in the Tracker app.
Read more: How do I import my data from Tracker? · What if the import fails?
Still having trouble? Contact us and attach your order confirmation or receipt. Also tell us how you sign in to the app: with email, Google, or Apple.