Tracker R10 series and Avius - Device FAQ

First, update the WeHunt app to the latest version from the Google Play Store or Apple App Store.

Make sure that blue light flashes on the VHF-receiver once per second. If the blue light flashes twice per second, press and hold the lower arrow button on the receiver until the device flashes a green light, release the button and the blue light will begin to flicker once a second.

Open your phone’s settings and select “Applications”, from there select WeHunt app and go to app permissions. Give permission to the app to always use your own location. Go back to the settings menu of your phone and open your phone's own Bluetooth settings. Connect the receiver to your phone using your phone's own Bluetooth menu.

Open WeHunt app and go to devices menu and try to first add the VHF-receiver to the app. If you still cannot connect the receiver, try to restart your phone, and try to add the device again. After you have successfully added the receiver to the app, then add the Tracker R10-series Hybrdid device to the app.

More information on connecting devices on phone’s Bluetooth can be found for Android OS and for Apple iOS

R10 i-series devices come with a pre-installed Global SIM-card. The card has all the necessary functions for the device. The card is forbidden to be changed.

If a red LED-light is illuminating continuously, it could indicate that the device has fault or error.

If a green light is illuminating continuously, the device is in factory state and waiting for an admin. Add the device to your application  -> The green LED-light should stop illuminating in a couple of minutes.

The caller must be the admin user of the device, or calls to the device must be allowed from the App's settings for the device.

 
Make sure that the number calling to the device is not a "Private number". The calling phone number should be visible to the R10 device.

The admin user of the device can adjust the sensitivity of the bark microphone from the App's settings for the device.

The R10 device should always be reset to the factory settings before changing the admin phone number (R10 device is locked to the admin phone number). If you don't have access to your prior phone number so that you could reset the device, please contact our support. Send a picture of the ID-sticker on the first page of the manual, so that we can make sure you are the owner of the device, and we can reset the device.

Make sure that the VHF-connection is on. Also make sure that your mobile device Bluetooth is on.

If you still cannot connect to the device, you can try to change the connection method of the VHF-receiver by holding the connection button (button with the circular arrows) of the VHF-receiver device for approximately six seconds. The VHF-receiver will flash the green LED-light to inform the user that the Bluetooth mode is changing. Release the button and wait for the device to restart.

After the Bluetooth mode is changed, the blue LED-light of the VHF-receiver will blink once per seconds until the connection has been established to the phone, after which the light will blink once per three seconds. Please note that after changing the Bluetooth mode, you have to reconnect the Avius device.

Note! If you still cannot connect to the VHF-receiver, please contact our support.

Make sure that the AviusLINK on the phone app is turned on and the Bluetooth connection on the phone is turned on.

When adding the collar to the app, make sure that the collar is outside and connected to the satellites (the green LED light on the collar should blink once per three seconds). Also, make sure that you are adding the device by using the correct ID. The Device ID can be found on the first page of the manual or under the collar part on a separate sticker.

If you are still having problems on adding the collar to the app, please contact our support.