We have put together an extensive knowledge base to cover frequently asked questions and common issues. Please read your device's user manual first and check if a solution to your problem can already be found in our knowledge base. You can use the search function to find information.
Before contacting support
To help us handle your case faster, please have the following information ready:
- Collar or device serial number
- Collar and phone number (if applicable)
- WeHunt account email address
- A brief description of the issue and any error messages
- Screenshots or other attachments that help illustrate the problem
Contact us
If you cannot find an answer in the knowledge base or user manual, you can submit a free support ticket. We aim to respond to support tickets within 1–2 business days.
Orders and webshop
For questions related to orders, find instructions here.
Boazu, Ultracom and Poro GPS
For questions about Boazu and Ultracom reindeer trackers and the Poro GPS app, please contact Poro GPS support directly.
Note! All maintenance and technical support for B-bark GPS devices was discontinued on 30.4.2023.