Why can't I log in?

Check and make sure that your email address and your password are spelt correctly and do not contain any spaces.

If you are sure that you entered the correct email address and password but still cannot log in, please use the ‘Forgotten password’ function in the login box in the app to get a new password sent to your email.

If no password arrives in your inbox in the next few hours, please check your junk email folder first; if there is no new password there, please contact support.