The latest firmware versions are:
- R10 / R10i: B7.7
- R10 / R10i Hybrid: B7.A
You can check which version your collar has in the app: open the main menu, select Devices and choose your collar.
If your collar already shows the latest version, there is nothing you need to do.
If it shows any other version, contact us. Firmware is not updated from the app — we send the update to your collar over the mobile network.
How to get the update
Switch the collar on and take it outdoors, where the mobile network is good. Make sure a charged battery is in place, with the (+) and (–) markings matching the battery casing. The green LED should blink once every three seconds — that means the collar has found satellites and has a data connection.
Send us a support ticket and tell us your device ID or IMEI number, and the version shown in the app.
We send the update to the collar.
Leave the collar switched on and within mobile coverage. Do not turn it off and do not remove the battery while the update is running.
After the update the collar continues sending positions as normal. You can check the new version in the app under Devices.
Contact us
Send us a support ticket, or call +358 8 521 9000 (Mon–Fri 12–14 Helsinki time, in Finnish and English).
What each firmware version changed is listed in What is the latest firmware version for R10 and R10i devices?