We are currently experiencing degraded performance in positioning that affects a portion of our users. Affected users may see dogs, collars or team members missing from the map or not updating in real time.
The issue is not limited to a specific country, collar model or phone type. Your collar, phone and subscription are working normally, and there is nothing you need to change on your end.
Our team is working on a solution, and we will post an update as soon as we know more.
In the meantime:
- There is no need to remove and re-add your devices in the app. This will not resolve the issue.
- Closing the app completely and reopening it may help in some cases.
We apologize for the inconvenience and thank you for your patience.
The WeHunt Team