General info
In which countries does the device work?
The device works in Europe in countries that have 4G/IoT (LTE Cat.M1) network available.
How weather resistent is Luna?
Luna’s 3mm thick shell makes it shockproof and waterproof. It is made of sustainable Grilamid UV-protected special plastics, making it very tough and strong. Luna has been tested by keeping it merged in water (1 meter depth) for one hour, and all devices are preassure tested during manufacturing process
Can I replace the device's SIM with my own SIM card?
The SIM card of the device cannot be replaced by yourself. If the device is opened, the device warranty will expire immediately.
Device Operation and Troubleshooting
Can I change the collar myself? How do I do it?
Yes, you can change the collar yourself. It might be a bit tight to remove, but you can make the process easier by lubricating the collar with water. When installing the new collar, you can also use water as a lubricant to help it slide on more smoothly.
Why is my odometer displaying 0 even when the dog is moving?
The dog must move at least 50 meters for the odometer to update.
If the dog stays within 50 meters radius, the odometer will not update.
I’m having problems with the bark counter. What should I do?
The bark counter is working, but we are aware of some issues that may affect its accuracy. In some cases, it may show too many barks, fail to register barks at all, or require adjustments to the bark sensitivity throughout the day as conditions change. We are actively researching these issues and working on improvements, which will be included in a future software update.
Why is my device experiencing cutouts in device's network connection?
In rare cases, the device's modem may freeze on a poor network and recover within 10 minutes.
This is a subject of ongoing research and development.
If the network is temporarily unavailable or the network is too weak, we cannot control such external conditions.
But we can improve the device's performance in such conditions.
Can I change the SIM-card of the device?
You cannot change the SIM-card of your device yourself. If you open the device, the warranty will expire immediately. You can find more information about the warranty in the warranty booklet that came with your device.
Charging and Battery Maintenance
What kind of charger and charging cable can I use to charge the Luna?
It is recommended to use the original charging cable that came with your Luna device. If you've lost the original cable, you can temporally use a USB-C charging cable.
The USB-C port is located under the silicone cover, but please note that this port is primarily intended for service diagnostics and should only be used in emergency situations.
Please note that the charger is not included in the product package. We recommend using a high-quality, CE-approved charger to ensure safe charging. The Luna charging cable supports both USB-A and USB-C connections.
Why do I need to charge the device battery every three months?
All devices discharge battery, even when not in use. It is recommended to charge the battery every three months to avoid deep discharging of the battery. If the battery is not charged every three months, the battery may be damaged, and the warranty will not cover damage caused by misuse of the device.
Device Usage and Compatibility
Can I use Luna with harnesses or vests?
Yes, you can use Luna with Sisu and Luoto harnesses based on our tests.
What applications does the device support?
You can use the device with the WeHunt application
Device Warranty
How long is the warranty on the Tracker Luna?
The device has a two-year warranty. You can check the warranty conditions in the warranty booklet that came with your device.
How can I send the device to warranty service?
To service the device, You have to send first a service request. In response to the service request you sent, you will receive more detailed instructions to Your email of how to send the device for service