Basic principles

• The customer always has statutory rights (EU/national law)
• Natlink's warranty is additional protection and does not replace statutory liability

What happens if the product is defective?

1. Primarily: repair at a Natlink service point

2. If not possible: replacement at a Natlink service point

3. If neither is possible:

• price reduction, or
• cancellation of the purchase
• The price reduction or cancellation of the purchase is agreed with the seller of the product in question

Warranty periods

Tracking devices

• Device: 2 years
• Battery: 6 months
• Accessories: 1 year

Camera devices

• Device: 1 year
• Battery: 6 months
• Accessories: 1 year

What is needed for warranty processing?

• Proof of purchase OR other evidence (e.g. bank statement)
• Product details + description of the fault

➡️ Without proof of purchase, the warranty claim may be rejected

The warranty does NOT cover

Most common exclusions:

• Normal wear and tear
• Misuse or use contrary to instructions
• Physical damage/moisture
• Opening/repairing the device without authorization
• Incorrect battery or accessory
• Third-party products

Important notes

• The warranty becomes void if the device has been opened or modified
• No warranty for compatibility with other devices
• No liability for indirect damages (e.g. data loss)

Safety (in brief)

• Do not use a damaged device
• Do not leave charging unattended
• Battery: avoid heat and improper use