Last updated: 16 June 2026 | Applies to: WeHunt, version 8.6.0 and later
A list of currently known issues following the move from Tracker to WeHunt. Not every issue below affects every user — many apply only in specific situations, and some can be linked to another cause, such as a duplicate account created during the migration. Please make sure you are on the latest app version (8.6.0 or later) and the latest version of your phone's operating system before troubleshooting.
Fixed in version 8.6.0
Update to version 8.6.0 to get these fixes. The line rendering hotfix is delivered automatically to anyone already on 8.6.0.
| Issue | Status |
|---|
| Severe slowdowns and crashes for users with long lines drawn on the map. | Fixed (8.6.0 hotfix) |
| Map becomes unusable with a "Duplicate keys found" error when the same dog appears in both your own dogs and the team list. | Fixed in 8.6.0 |
| Crash on iOS when using two-finger tap to measure on the map. | Fixed in 8.6.0 |
| Subscription showing only free features after losing and regaining connection, until a manual re-login. | Fixed in 8.6.0 |
| Apple Sign-In not working on Android. | Fixed in 8.6.0 |
| Login screen layout problems. | Fixed in 8.6.0 |
| Login problems after update: email or password not recognized, password reset email not arriving, or sign-in failing without a message. | Fixed in 8.6.0 |
If you still see crashes, freezes, or login problems after updating to 8.6.0, contact support with your device model and app version.
Account and access
| Issue | Status | What to do |
|---|
| Duplicate or incorrect account after migration: two separate accounts created, original data not visible, or wrong group membership and lost owner / admin rights. | Investigating | Contact support |
| App shown as "not available in your country," or stuck in a forced-update loop, blocking access to the account (Finland, Sweden, Norway). | Investigating | Contact support |
Subscriptions
| Issue | Status | What to do |
|---|
| Paid Tracker subscription not recognized after migration: account shows as free, or remaining subscription time is missing. | Investigating | Contact support |
Data migration
| Issue | Status | What to do |
|---|
| Hunting area maps, boundary lines, pass positions, waypoints and markers from Tracker (including Map Planner, Reviiri and OmaRiista) did not transfer. | Investigating | Contact support |
| Tracker import fails or is incomplete: errors such as "phone number not found" or "something went wrong during import," or only part of the data transferring (for example collars but no dogs). | Investigating | Contact support |
| Old dog positions or imported tracks stay on the map, are not linked to an active dog or device, and cannot be removed in the app. | Fix in progress | Contact support |
Devices and collars
| Issue | Status | What to do |
|---|
| "Owner already exists" when adding a used or transferred device. | Investigating | Contact support |
| Shared device shows "No dog assigned," or the owner shown changes depending on which device you open first. | Fix in progress | — |
| Collar firmware update cannot be completed: update option missing, or the update stalls (Artemis, R10, G10i, Luna). | Investigating | Contact support |
| KoiraGPS (DoGPS) and R10 devices can only be added using the IMEI number, not the UC Device ID. | Workaround available | Add the device using the IMEI number. If the IMEI is missing, contact support. |
Tracking and map
| Issue | Status | What to do |
|---|
| Background tracking stops on Android when the screen turns off or a call comes in, leaving gaps in the position and track. | Investigating | — |
| A startup overlay or panel stays on screen and is hard to dismiss. | Planned improvement | Swipe the panel down or tap Continue |
| Boxes and boundary markers on the map are unclear and cannot be hidden. | Planned improvement | — |
| The "Dog" tab disappears from the menu and returns only after reinstalling. | Investigating | — |
Teams and hunts
| Issue | Status | What to do |
|---|
| Team members cannot see each other on the map even though visibility settings are on. | Investigating | Contact support |
| Hunts or hunt invitations created by the team leader are not visible to some members. | Investigating | Re-create the hunt or share the invite code directly |
| A planned hunt cannot be cancelled or deleted. | Planned improvement | — |
Dog Safety and bark detection
| Issue | Status | What to do |
|---|
| In Dog Safety, the message field is hidden behind the on-screen keyboard. | Fix in progress | — |
| The dog's track turns red for occasional single barks; default bark sensitivity is under review. | Investigating | — |
Not yet available compared to Tracker
These features from the Tracker app are not yet in WeHunt. Some are planned.
- Crosshair position details (sunrise and sunset, temperature, wind, humidity, elevation above sea level)
- Screen rotation on tablets
- Map Planner web tool
- Exporting a track to a GPX file
Still need help? If your issue is not listed, or the steps above did not solve it, contact support and include your phone model, operating system version, app version, and a short description — with a screenshot or screen recording if possible.
