Last updated: 16th of October 2026 | Applies to: WeHunt, version 8.18.0 and later
A list of currently known issues in WeHunt. Not every issue below affects every user. Many apply only in specific situations, and some can be linked to another cause, such as a duplicate account created during the migration. Please make sure you are on the latest app version and the latest version of your phone's operating system before troubleshooting.
Dog's position lagging behind on the map? If a dog's position falls behind by a few seconds to several minutes and then jumps forward, please update the app to the latest version. We have released fixes for this and are monitoring the situation. Restarting the app clears the delay, and the track is complete, so no positions are lost.
Looking for what has been fixed? WeHunt is updated regularly, and a great deal has been improved since the migration, including many things that were once on this list. Every update is summarised in WeHunt - Version release notes. Keeping automatic updates switched on is the easiest way to always have the latest fixes.
Tracking and map
| Issue | Status | What to do |
|---|---|---|
| A dog's position on the map can fall behind by a few seconds to several minutes and then jump forward to catch up. It can happen on one phone while another phone in the same hunt shows live positions. | First fixes in 8.15.0, more in 8.16.4 | Update the app to the latest version. We are monitoring the situation. If the position still lags, restart the app, which clears the delay. The track is complete and catches up by itself, so no positions are lost. |
| Background tracking stops on Android when the screen turns off or a call comes in, and on iOS when the screen is locked, leaving gaps in the position and track. | Improved in 8.17.2 | Update the app. From 8.17.2, dog positions relayed from an Avius or Garmin device keep reaching your teammates when your Android phone's screen is off, also in battery saving mode. We are still working on the other cases, including iOS when the screen is locked. |
Account and access
| Issue | Status | What to do |
|---|---|---|
| Duplicate or incorrect account after migration: two separate accounts created, original data not visible, or wrong group membership and lost owner / admin rights. | Improved in 8.16.4 | Update the app and log in with the account you used originally, or tap "Forgot password?", before creating a new account. From 8.16.4 the app checks whether your account uses Google or Apple, and guides you to your original account if a new one was created by mistake. If your data is still missing, contact support. |
| User logged out and then back in to the app and subscriptions, devices, hunting groups etc. are gone. | Improved in 8.16.4 | The typical case is that user has logged in for example with Apple ID and decided to hide the email -> user logs out of the app and then back in for example with Google account and it creates a new account. Please tap "Log out" and log in again with the account you first used. From 8.16.4 the app guides you to your original account if a new one was created by mistake. If necessary contact support. |
Webstore, purchases and payments
| Issue | Status | What to do |
|---|---|---|
| Payment goes through but the subscription does not appear in the app or in your account. | Partly fixed | Use the same account in the webstore as in the app. New accounts can no longer be created in the webstore. If the subscription is still missing, contact support and we will activate it for you. Please include the email address used for the purchase. |
| Charged twice, or the same subscription exists both in the webstore and through Apple or Google. | Workaround available | Contact support and we will sort out the duplicate. |
Subscriptions and licences
| Issue | Status | What to do |
|---|---|---|
| Paid Tracker subscription not recognized after migration: account shows as free, or remaining subscription time is missing. | Workaround available | Update the app and check that you are signed in with the same account you used when you bought it. This is the most common cause. If the subscription is still missing, tap "I already have a subscription/licence" in the main menu or in your profile and fill in the form. Read more. If you have already sent the form, there is no need to send it again. The option is then no longer shown. |
| User has remaining Tracker app and/or device sim subscription bought from a reseller, Apple app store or Google play store and wants to switch to GPS MAX. | Workaround available | Contact support for instructions. |
Devices and collars
| Issue | Status | What to do |
|---|---|---|
| G10i: the dog's position can stop updating for about 10 minutes at a time, then starts again by itself. | Investigating | We are aware of this and are investigating it. We will update this page when we know more. |
| "Owner already exists!" when adding a used or transferred device. | Investigating | Contact support |
| KoiraGPS (DoGPS) and R10 devices can only be added using the IMEI number, not the UC Device ID. | Workaround available | Add the device using the IMEI number. If the IMEI is missing, contact support. |
| R10: the green light stays on and the collar does not finish starting up, or a collar that is added again (for example a second-hand one) keeps the previous owner's phone number. | Fixed | No app update needed. Turn the collar on, remove it from the app and add it again. Make sure your phone number is in your profile. If the problem continues, contact support. |
| The tracking interval returns to one minute after about six hours of use. | By design | A fast tracking interval is time-limited. After about six hours the collar returns to reporting once a minute. The app may still show the fast interval you set. Set the "Tracking interval" again if you need faster updates. |
| A new SIM phone number does not update in the app after the SIM card has been changed. | Workaround available | Contact support and we will update the number for you. |
| You cannot remove a device you own without a Premium or higher subscription (Free and Standard plans). | Investigating | Contact support |
Teams and hunts
| Issue | Status | What to do |
|---|---|---|
| A dog appears in the team's dog list with no settings and no device, and cannot be removed. | Fix in progress | Remove the member from the team and add them back. Contact support if the dog remains. |
| A planned hunt can be removed from your own list with "Remove from my list", but it cannot be cancelled or deleted. | Planned improvement | – |
Dog safety, bark alarm and pointing alarm
| Issue | Status | What to do |
|---|---|---|
| The pointing alarm and the pointing indication can appear later than expected. | By design | Detection can never be faster than the collar's tracking interval. With a long interval the indication can appear a full interval after the dog actually stopped. A shorter tracking interval gives faster detection. If the delay is much longer than the tracking interval, see the position delay issue under Tracking and map. |
Recently fixed
| Issue | Status | What to do |
|---|---|---|
| When tracking over VHF, teammates cannot see your dog or you, even after mobile coverage returns. This happened when the app was started without mobile coverage. | Fixed in 8.15.0 | Update the app. |
| The pointing alarm arrives without sound and is easy to miss. On Android, version 8.14.4 only vibrates. | Fixed in 8.15.0 | Update the app. The sound returns by itself. |
| Hybrid collars (R10 Hybrid, R10i Hybrid): the dog's info panel shows the "VHF interval" as "Off" or 0. | Fixed in 8.16.0 | Update the app. |
Still need help? If your issue is not listed, or the steps above did not solve it, contact support and include your phone model, operating system version, app version, and a short description, with a screenshot or screen recording if possible. From version 8.15.0 you can also copy your Account ID by tapping it in Profile, under your phone number.