Last updated: 3rd of November 2026 | Applies to: WeHunt, version 8.20.4 and later
A list of currently known issues in WeHunt. Not every issue below affects every user. Many apply only in specific situations, and some can be linked to another cause, such as a duplicate account created during the migration. Please make sure you are on the latest app version and the latest version of your phone's operating system before troubleshooting.
Dog's position lagging behind on the map? If a dog's position falls behind by a few seconds to several minutes and then jumps forward, please update the app to the latest version. We have released fixes for this and are monitoring the situation. Restarting the app clears the delay, and the track is complete, so no positions are lost.
Looking for what has been fixed? WeHunt is updated regularly, and a great deal has been improved since the migration, including many things that were once on this list. Every update is summarised in WeHunt - Version release notes. Keeping automatic updates switched on is the easiest way to always have the latest fixes.
Tracking and map
| Issue | Status | What to do |
|---|---|---|
| A dog's position on the map can fall behind by a few seconds to several minutes and then jump forward to catch up. It can happen on one phone while another phone in the same hunt shows live positions. | First fixes in 8.15.0, more in 8.16.4 | Update the app to the latest version. We are monitoring the situation. If the position still lags, restart the app, which clears the delay. The track is complete and catches up by itself, so no positions are lost. |
| Background tracking stops on Android when the screen turns off or a call comes in, and on iOS when the screen is locked, leaving gaps in the position and track. | Improved in 8.17.2 | Update the app. From 8.17.2, dog positions relayed from an Avius or Garmin device keep reaching your teammates when your Android phone's screen is off, also in battery saving mode. We are still working on the other cases, including iOS when the screen is locked. |
Account and access
| Issue | Status | What to do |
|---|---|---|
| Duplicate or incorrect account after migration: two separate accounts created, original data not visible, or wrong group membership and lost owner / admin rights. | Improved in 8.16.4 | Update the app and log in with the account you used originally, or tap "Forgot password?", before creating a new account. From 8.16.4 the app checks whether your account uses Google or Apple, and guides you to your original account if a new one was created by mistake. From 8.19.5 the login page shows the email address of the account you last signed in with. If your data is still missing, contact support. |
| You logged out and back in to the app, and your subscriptions, devices, teams etc. are gone. | Improved in 8.16.4 | This typically happens if you first logged in with, for example, your Apple ID and chose to hide your email address, and then logged back in a different way, for example with a Google account. That creates a new account. Please tap "Log out" and log in again with the account you first used. From 8.16.4 the app guides you to your original account if a new one was created by mistake. If necessary, contact support. |
Webstore, purchases and payments
| Issue | Status | What to do |
|---|---|---|
| Payment goes through but the subscription does not appear in the app or in your account. | Partly fixed | Use the same account in the webstore as in the app. New accounts can no longer be created in the webstore. If the subscription is still missing, contact support and we will activate it for you. Please include the email address used for the purchase. |
| Charged twice, or the same subscription exists both in the webstore and through Apple or Google. | Workaround available | Contact support and we will sort out the duplicate. If you have received an email from us about multiple subscriptions, just follow the instructions in that email. |
Subscriptions and licences
| Issue | Status | What to do |
|---|---|---|
| Paid Tracker subscription not recognized after migration: account shows as free, or remaining subscription time is missing. | Workaround available | Update the app and check that you are signed in with the same account you used when you bought it. This is the most common cause. If the subscription is still missing, contact support. If you have already sent the form in the app, we have received it and there is no need to contact us again. |
| You have a remaining Tracker app or device SIM subscription (or both) bought from a reseller, the Apple App Store or Google Play Store, and want to switch to GPS Max. | Workaround available | Contact support for instructions. |
Devices and collars
| Issue | Status | What to do |
|---|---|---|
| G10i: the dog's position can stop updating for about 10 minutes at a time, then starts again by itself. | Investigating | Update the app to the latest version. You can then choose which network the collar uses in its device settings. If the position keeps stopping, try another network setting and see which works best where you hunt. If the problem continues, contact support. We are still investigating the cause. Read more about the G10i network settings. |
| Artemis: the dog's track can have short gaps, or the collar can lose its connection for a while, especially where mobile coverage is weak. | First fixes in firmware 6.05.00, more in 6.06.00 | The collar downloads and installs new firmware by itself when you take it off the charger and switch it on. The newest update reaches all Artemis collars in stages over the coming weeks. We are working on more improvements. If the collar keeps losing its connection, contact support. |
| "Owner already exists!" when adding a used or transferred device. | Investigating | Contact support. |
| KoiraGPS (DoGPS) and R10 devices can only be added using the IMEI number, not the UC Device ID. | Workaround available | Add the device using the IMEI number. If the IMEI is missing, contact support. |
| R10: the green light stays on and the collar does not finish starting up, or a collar that is added again (for example a second-hand one) keeps the previous owner's phone number. | Fixed | No app update needed. Turn the collar on, remove it from the app and add it again. Make sure your phone number is in your profile. If the problem continues, contact support. |
| The tracking interval returns to one minute after about six hours of use. | By design | A fast tracking interval is time-limited. After about six hours the collar returns to reporting once a minute. The app may still show the fast interval you set. Set the "Tracking interval" again if you need faster updates. |
| A new SIM phone number does not update in the app after the SIM card has been changed. | Workaround available | Contact support and we will update the number for you. |
| You cannot remove a device you own without a Premium or higher subscription (Free and Standard plans). | Investigating | Contact support. |
Teams and hunts
| Issue | Status | What to do |
|---|---|---|
| A dog appears in the team's dog list with no settings and no device, and cannot be removed. | Fix in progress | Remove the member from the team and add them back. Contact support if the dog remains. |
| A planned hunt cannot be cancelled or deleted. | Improved in 8.19.5 | Update the app to the latest version. If you lead the hunt and its date has passed without the hunt being started, you can delete it: swipe its card in "Upcoming hunts" or tap "Delete" on the plan page. Once the hunt has ended or its date has passed, you can remove it from your own list with "Remove from my list". |
Dog safety, bark alarm and pointing alarm
| Issue | Status | What to do |
|---|---|---|
| The pointing alarm and the pointing indication can appear later than expected. | By design | Detection can never be faster than the collar's tracking interval. With a long interval the indication can appear a full interval after the dog actually stopped. A shorter tracking interval gives faster detection. If the delay is much longer than the tracking interval, see the position delay issue under Tracking and map. |
Recently fixed
| Issue | Status | What to do |
|---|---|---|
| On some Android phones, the app becomes slow or stops responding on the map during a hunt. | Fixed in 8.19.2 | Update the app to the latest version. |
Still need help? If your issue is not listed, or the steps above did not solve it, contact support and include your phone model, operating system version, app version, and a short description, with a screenshot or screen recording if possible. From version 8.15.0 you can also copy your Account ID by tapping it in Profile, under your phone number.