Last updated: 2nd of September 2026 | Applies to: WeHunt, version 8.12.0 and later
A list of currently known issues in WeHunt. Not every issue below affects every user. Many apply only in specific situations, and some can be linked to another cause, such as a duplicate account created during the migration. Please make sure you are on the latest app version and the latest version of your phone's operating system before troubleshooting.
Looking for what has been fixed? WeHunt is updated regularly, and a great deal has been improved since the migration, including many things that were once on this list. Every update is summarised in WeHunt - Version release notes. Keeping automatic updates switched on is the easiest way to always have the latest fixes.
Account and access
| Issue | Status | What to do |
|---|---|---|
| Duplicate or incorrect account after migration: two separate accounts created, original data not visible, or wrong group membership and lost owner / admin rights. | Investigating | Contact support |
| User logged out and then back in to the app and subscriptions, devices, hunting groups etc. are gone. | Workaround available | The typical case is that user has logged in for example with Apple ID and decided to hide the email -> user logs out of the app and then back in for example with Google account and it creates a new account. Please logout from the app and log back in with the account you first used. If necessary contact support. |
| Problems signing in with Apple, both in the webstore and in the app. This affects WeHunt accounts. | Investigating | If you cannot sign in, contact support. |
Webstore, purchases and payments
| Issue | Status | What to do |
|---|---|---|
| Payment goes through but the subscription does not appear in the app or in your account. | Investigating | Contact support and we will activate the subscription for you. Please include the email address used for the purchase. |
| Norway: the payment is confirmed in BankID, but you are returned to the app start page and no subscription is registered. | Investigating | Contact support. A screen recording of the payment helps us a lot. |
| Migrated WeHunt x Tracker users cannot see or manage their orders at tracker-gps.com. | Workaround available | Manage your orders and subscriptions in the wehunt.app webstore instead. |
| Charged twice, or the same subscription exists both in the webstore and through Apple or Google. | Workaround available | Contact support and we will sort out the duplicate. |
Subscriptions and licences
| Issue | Status | What to do |
|---|---|---|
| A subscription or licence disappears from the app profile, or the app shows only free features. | Fix in progress | Restart the app. If it happens again, contact support. |
| Paid Tracker subscription not recognized after migration: account shows as free, or remaining subscription time is missing. | Investigating | Contact support |
| User has remaining Tracker app and/or device sim subscription bought from Tracker webstore and wants to switch to GPS MAX. | Workaround available | Login to wehunt.app webstore and you should see a banner to switch to GPS MAX. Remaining subscription is credited as discount to the new purchase. |
| User has remaining Tracker app and/or device sim subscription bought from a reseller, Apple app store or Google play store and wants to switch to GPS MAX. | Workaround available | Contact support for instructions. |
| Owners of Bark or Active devices cannot use their device without a Premium subscription. | Workaround available | Contact support. We add Premium for the remaining time of your Bark or Active subscription. |
| User can see other devices than their own in their app profile. These devices are not owned by them but the user is the viewer or administrator of the device. | Investigating |
Data migration from Tracker
| Issue | Status | What to do |
|---|---|---|
| Hunting area maps, boundary lines, pass positions, waypoints and markers from Tracker did not transfer. | Investigating | Contact support |
| Personal Oma riista and Reviiri areas and your own drawings can only be imported into a team map, not as a personal collection. | Planned improvement | — |
| Old dog positions or imported tracks stay on the map, are not linked to an active dog or device, and cannot be removed in the app. | Fix in progress | Contact support |
| Duplicated map pins, boundary lines or hunting ground borders that cannot be removed in the app. | Workaround available | Contact support and we can clean up the duplicates for your team. |
Devices and collars
| Issue | Status | What to do |
|---|---|---|
| "Owner already exists" when adding a used or transferred device. | Investigating | Contact support |
| Shared device shows "No dog assigned," or the owner shown changes depending on which device you open first. | Fix in progress | — |
| Collar firmware update cannot be completed: update option missing, or the update stalls (Artemis, R10, G10i, Luna). | Investigating | Contact support |
| KoiraGPS (DoGPS) and R10 devices can only be added using the IMEI number, not the UC Device ID. | Workaround available | Add the device using the IMEI number. If the IMEI is missing, contact support. |
| R10: the green light stays on and the collar does not finish starting up. | Investigating | Contact support |
| The reporting interval returns to one minute after about six hours of use, and on Artemis collars after a restart. | Investigating | — |
| A new SIM phone number does not update in the app after the SIM card has been changed. | Workaround available | Contact support and we will update the number for you. |
| Luna: charging problems with the supplied charging cable. | Investigating | Contact support. We are collecting faulty cables for the manufacturer to examine. |
Tracking and map
| Issue | Status | What to do |
|---|---|---|
| The app can become slow, the phone can get warm, and positions may be missing. This mainly affects users who follow many collars or belong to several teams at the same time. | Fix in progress | Contact support with your phone model and app version. |
| Dogs are missing from the live map after opening the app, even though the collars are reporting. | Workaround available | In Hunting Team, switch the dogs' visibility off and then on again. If this keeps happening, contact support. |
| Background tracking stops on Android when the screen turns off or a call comes in, leaving gaps in the position and track. | Investigating | — |
| Hunting ground borders and boxes on the map are unclear and cannot be hidden. | Planned improvement | — |
Teams and hunts
| Issue | Status | What to do |
|---|---|---|
| Team members cannot see each other on the map even though visibility settings are on. | Investigating | Please note that Safety shows other hunters within 2 km, and Dog Safety shows dogs within 4 km. If everyone is within range and still not visible, contact support. |
| A dog appears in the team's dog list with no settings and no device, and cannot be removed. | Fix in progress | Remove the member from the team and add them back. Contact support if the dog remains. |
| A planned hunt can be hidden from your own list, but not cancelled or deleted. | Planned improvement | — |
Dog Safety and bark detection
No currently known issues.
Not yet available compared to Tracker
These features from the Tracker app are not yet in WeHunt. Some are planned.
- Map Planner web tool
- Exporting a track to a GPX file
Still need help? If your issue is not listed, or the steps above did not solve it, contact support and include your phone model, operating system version, app version, and a short description, with a screenshot or screen recording if possible.