Last updated: 24th of September 2026 | Applies to: WeHunt, version 8.15.0 and later
A list of currently known issues in WeHunt. Not every issue below affects every user. Many apply only in specific situations, and some can be linked to another cause, such as a duplicate account created during the migration. Please make sure you are on the latest app version and the latest version of your phone's operating system before troubleshooting.
Dog's position lagging behind on the map? If a dog's position falls behind by a few seconds to several minutes and then jumps forward, please update the app to version 8.15.0 or later, which includes the first fixes. We are monitoring the situation. Restarting the app clears the delay, and the track is complete, so no positions are lost.
Looking for what has been fixed? WeHunt is updated regularly, and a great deal has been improved since the migration, including many things that were once on this list. Every update is summarised in WeHunt - Version release notes. Keeping automatic updates switched on is the easiest way to always have the latest fixes.
Tracking and map
| Issue | Status | What to do |
|---|---|---|
| A dog's position on the map can fall behind by a few seconds to several minutes and then jump forward to catch up. It can happen on one phone while another phone in the same hunt shows live positions. | First fixes in 8.15.0 | Update the app. The first fixes are in version 8.15.0, and we are monitoring the situation. If the position still lags, restart the app, which clears the delay. The track is complete and catches up by itself, so no positions are lost. |
| When tracking over VHF, teammates cannot see your dog or you, even after mobile coverage returns. This happened when the app was started without mobile coverage. | Fixed in 8.15.0 | Update the app. |
| Dogs and devices shared with you (admin or viewer rights) are missing from the map and the map's dog list. On 8.14.4 they did not show outside a hunt, and a dog shared while the app was running did not appear until the app was restarted. | Fixed | The fix for version 8.14.4 was delivered automatically, without an app update. From 8.15.0, a dog shared while the app is running also appears straight away. If shared dogs still do not show, restart the app and update to the latest version. More information: Shared dogs and devices are not showing on the map. |
| Pressing "Restore" on a team, shared or borrowed dog leaves it without a trail on the map. | Fixed in 8.14.4 | Update the app. |
| Background tracking stops on Android when the screen turns off or a call comes in, leaving gaps in the position and track. | Investigating | – |
Account and access
| Issue | Status | What to do |
|---|---|---|
| Duplicate or incorrect account after migration: two separate accounts created, original data not visible, or wrong group membership and lost owner / admin rights. | Investigating | Update to the latest version and log in with the credentials you used originally, or tap "Forgot password?", before creating a new account.
If your data is still missing, contact support. |
| User logged out and then back in to the app and subscriptions, devices, hunting groups etc. are gone. | Workaround available | The typical case is that user has logged in for example with Apple ID and decided to hide the email -> user logs out of the app and then back in for example with Google account and it creates a new account.
Please tap "Log out" and log in again with the account you first used. If necessary contact support. |
Webstore, purchases and payments
| Issue | Status | What to do |
|---|---|---|
| Payment goes through but the subscription does not appear in the app or in your account. | Investigating | Contact support and we will activate the subscription for you. Please include the email address used for the purchase. |
| Charged twice, or the same subscription exists both in the webstore and through Apple or Google. | Workaround available | Contact support and we will sort out the duplicate. |
Subscriptions and licences
| Issue | Status | What to do |
|---|---|---|
| Paid Tracker subscription not recognized after migration: account shows as free, or remaining subscription time is missing. | Investigating | Contact support |
| User has remaining Tracker app and/or device sim subscription bought from a reseller, Apple app store or Google play store and wants to switch to GPS MAX. | Workaround available | Contact support for instructions. |
| Owners of Bark or Active devices cannot use their device without a Premium subscription. | Workaround available | Contact support. We add Premium for the remaining time of your Bark or Active subscription. |
Devices and collars
| Issue | Status | What to do |
|---|---|---|
| A collar that works normally is shown as offline and its command buttons are greyed out, for example when it reports every 10 minutes. | Fixed in 8.14.4 | Update the app. The app now judges whether a collar is online from the collar's own tracking interval. |
| After changing the VHF country, a collar disappears or the change seems to do nothing. | Fixed in 8.14.4 | Update the app and follow the guide in the app. If the VHF handheld is set to a different country than the collar, the collar's page now shows "Different country setting". |
| "Owner already exists!" when adding a used or transferred device. | Investigating | Contact support |
| KoiraGPS (DoGPS) and R10 devices can only be added using the IMEI number, not the UC Device ID. | Workaround available | Add the device using the IMEI number. If the IMEI is missing, contact support. |
| R10: the green light stays on and the collar does not finish starting up. | Investigating | Contact support |
| The tracking interval returns to one minute after about six hours of use. | By design | A fast tracking interval is time-limited. After about six hours the collar returns to reporting once a minute. The app may still show the fast interval you set. Set the "Tracking interval" again if you need faster updates. |
| Hybrid collars (R10 Hybrid, R10i Hybrid): the dog's info panel shows the "VHF interval" as "Off" or 0. | Fix in progress | This is a display error in the app. The VHF setting on the collar itself does not change. |
| A new SIM phone number does not update in the app after the SIM card has been changed. | Workaround available | Contact support and we will update the number for you. |
Teams and hunts
| Issue | Status | What to do |
|---|---|---|
| A dog appears in the team's dog list with no settings and no device, and cannot be removed. | Fix in progress | Remove the member from the team and add them back. Contact support if the dog remains. |
| A planned hunt can be removed from your own list with "Remove from my list", but it cannot be cancelled or deleted. | Planned improvement | – |
Dog safety, bark alarm and pointing alarm
| Issue | Status | What to do |
|---|---|---|
| The "Pointing alarm" is not available on VHF collars (Avius, R10 Hybrid and R10i Hybrid). | Fixed in 8.14.4 | Update the app. On VHF collars the alarm is raised by the phone connected to the VHF handheld, so it works without mobile coverage.
Collars without a movement sensor, such as Bark, R10 and R10i, have had the alarm since 8.14.1. For these collars the dog is shown as pointing when it has stayed inside the "Movement area" you set for the time you set. |
| The pointing alarm arrives without sound and is easy to miss. On Android, version 8.14.4 only vibrates. | Fixed in 8.15.0 | Update the app. The sound returns by itself. |
| The pointing alarm and the pointing indication can appear later than expected. | By design | Detection can never be faster than the collar's tracking interval. With a long interval the indication can appear a full interval after the dog actually stopped. A shorter tracking interval gives faster detection.
If the delay is much longer than the tracking interval, see the position delay issue under Tracking and map. |
Not yet available compared to Tracker
These features from the Tracker app are not yet in WeHunt. Some are planned.
- Map Planner web tool
- Exporting a track to a GPX file
Still need help? If your issue is not listed, or the steps above did not solve it, contact support and include your phone model, operating system version, app version, and a short description, with a screenshot or screen recording if possible. From version 8.15.0 you can also copy your Account ID by tapping it in Profile, under your phone number.