To troubleshoot your Lafayette device, please follow the steps in this article.
Note! If your question is about how to add a Lafayette device to WeHunt, you can find the information in this article.
Note! Natlink does not provide support for Lafayette devices. If you cannot find a solution for your Lafayette device in this article, please contact Lafayette support (instructions at the end of this article).
What you need to get your Lafayette device's location in the WeHunt app:
- An active Lafayette GPS Pro license
- WeHunt integration activated (through Lafayette "My Pages", it is an integration fee that you pay on Lafayette’s website to make the integration work).
- An active Lafayette SIM subscription for each device
Lafayette device troubleshooting steps:
- Check whether you receive the device's location in the Lafayette app. If you do not receive the location, please contact Lafayette support. If the device's location comes to the Lafayette app but not to WeHunt, move to the next step.
- Check that you have at least a WeHunt Premium subscription in the WeHunt app.
You can check your subscriptions by opening the main menu of the WeHunt app.
If you do not have a subscription to the app, you can get one from wehunt.app - If you have the correct subscription and have added the device correctly but are still not receiving the location, please contact the WeHunt support team.
How to contact Lafayette support:
- Open the Lafayette app
- Open the menu
- Tap "My Account" next to the profile picture
- Create a support ticket.