This article explains how to proceed if your Tracker GPS device or Burrel trail camera requires service or spare parts.
✅ How do I order a service?
You can easily place a service order by completing the service form. After submitting the form, you will receive detailed shipping instructions by email.
Please note: If your country is not listed in the service form, please contact customer support for shipping instructions.
How do I send my device for service?
Please follow these steps:
Check the device model and the correct service point for it. The required information of your device can be found on the label on the device or in the program under the device’s settings.
If you are sending a device from an EU country without a service point, or from outside the EU, please contact customer support for shipping instructions.
Place a service order:
For Natlink Oy factory service, use the service form.
For an authorized service partner, follow their own instructions.
Send the device for service according to the instructions provided.
Note: If you would like a cost estimate for the repair, or if you are sending multiple devices at the same time, please create one service order for the entire shipment. In the service order’s Fault description / message field, specify the service needs or cost estimate request separately for each device.
⏳ How long will the service take?
Service turnaround times vary weekly.
For non-urgent repairs, we recommend sending the device in for service after the hunting season in the spring.
You can find the current estimated service turnaround time here.
Service contact details
Manufacturer’s Factory Service
Natlink Oy / Service
Takatie 6
90440 KEMPELE
Finland
You can create a factory service order here.
Authorized Service Partners
Pihlatek Oy
Untamontie 151
23800 LAITILA
Tel. 0600 301 510 (€0.47/min)
Email: pihlatek(at)pihlatek.fi
https://www.pihlatek.fi
How much does service cost?
The service price depends on the device model and the scope of the repair.
Tracker basic service starting from €149–214 (depending on the device model).
The basic maintenance includes:
Battery
Housing
Antenna
Software update
Collar strap
Labor
You can find the current service price list here.
Where can I buy spare parts?
The most common user-replaceable spare parts (e.g. antenna, collar strap, charging cable) are available in our Online store.
If the spare part you are looking for is not available in the online store, replacing it usually requires sending the device in for service.